FAQs

Everything is designed, printed and finished in our own studio in Kathmandu, Nepal. We don't resell or import finished pieces — if it carries our name, it was made here.

Yes. We hold no finished stock: each piece is printed for you once your order is confirmed, then hand-finished. That's why small variations between pieces exist — they're a mark of how it's made, not a flaw.

You'll get a first reply the same day. A quote on a catalogue piece follows within 12 hours, and a quote on a custom project within 48 hours.

Our quality check is pass or fail with nothing in between — a piece either meets the standard or it's reprinted, and we never sell flawed pieces off cheaply as seconds. We hold a 95%+ print success standard, every order is inspected before it's packed, and it arrives in proper protective packaging with a care card.

Send us an enquiry — from any product page, the contact form, or by email. We'll confirm exactly what you want in writing, send you a price and a delivery date, and production starts once payment is confirmed.

Yes, Rs. 800. Below that the setup and packaging cost more than the piece itself. If your idea comes in under it, we'll usually suggest pairing it with a second small item rather than turning you away.

Only once payment or the deposit is confirmed. Printing commits machine hours we can't recover, so we never start on a verbal go-ahead — that protects your delivery date as much as it protects us.

Before printing begins, yes — we'll re-confirm the change in writing so there's no confusion. Once printing has started the machine hours are committed and can't be returned, so we'll tell you honestly where your order stands the moment you ask.

Most orders run about 5 to 7 days from confirmation to delivery. Custom work depends on how quickly the design is approved. If you have a fixed date, tell us before you pay and we'll confirm whether it's achievable rather than hope.

Yes. You'll hear from us when your piece goes into printing and again when it's dispatched with tracking, and we check in within 48 hours of delivery to make sure it arrived as it should.

Yes. You'll get a written quote valid for 15 days covering price, specification, timeline and payment terms. Volume pricing starts at 25 units, and logo setup is waived on orders over Rs. 25,000.

Less than you'd think. A photo, a rough sketch or even a written description is enough to begin — along with any sizes or wording, and the date you need it by. We'll ask for the rest.

It depends on size, complexity and quantity, which is why we quote each brief individually instead of publishing a fixed price. You'll have a quote within 48 hours, with no obligation. The minimum order is Rs. 800.

Two rounds of revisions are included in every custom quote. Beyond that we bill further changes at cost — we'll always tell you before that point is reached, never after.

We'll say so plainly and explain why, then offer the closest thing that will work. We'd rather decline a job than deliver a compromised version of it.

A 50% deposit confirms your slot and starts production, with the balance due before or on delivery.

Personalised work is made for you and can't be resold, and the machine hours are already spent — so a correct, as-approved custom piece can't be refunded for a change of heart. That's exactly why we confirm every spelling and specification with you in writing before anything is printed.

They stay in your order file, they're never used for anything else without your written permission, and we delete them if you ask. That applies to every personal photo, including lithophanes.

Anywhere in Nepal. Inside the Kathmandu Valley we deliver directly; outside the valley we ship by an established domestic courier with tracking.

Inside the Kathmandu Valley it's Rs. 250, and free on orders of Rs. 3,000 or more. Outside the valley we pass on the actual courier charge plus Rs. 50 handling, confirmed with your quote before you pay.

Not yet. We deliver within Nepal only at this stage — we'd rather not promise a cross-border service before we can stand behind the delivery times and the returns process.

Add one to two days to the usual timeline for outside-valley addresses. We build that into the date we give you rather than quoting a best case.

Yes. When your order is dispatched you'll get the courier, the tracking reference and the expected delivery window. Orders over Rs. 10,000, gift-packaged pieces and business orders require a signature on delivery.

Tell us and we'll remake it straight away at our cost. Chasing the courier is our job, not yours — you won't be asked to wait on a claim before we start your replacement.

Yes. Gift orders ship with no invoice or price anywhere in the parcel, a message card for the recipient, and the tracking updates come to you rather than to them.

Shipments above roughly Rs. 10,000 in declared value are insured. Below that, you're covered by our own remake policy, which costs you nothing either way.

We remake it, free. A print flaw, a functional fault, or a personalisation we got wrong is our error to fix — we'd rather remake it than explain it. Send us one photo so we can trace what went wrong and stop it happening again.

Never. A piece either meets our standard or it doesn't leave the studio. There are no seconds, no B-grade sales and no quiet discounts on flawed work.

A correct, as-approved personalised piece can't be returned — it can't be resold, and the machine hours are already spent. We confirm every detail with you in writing before printing precisely so this situation stays rare.

If the fault is ours and a remake genuinely can't solve it — the occasion has passed, for instance — we refund the price of the piece. The cost of our own mistake is ours to absorb, never yours.

eSewa, Khalti or bank transfer. Send us a screenshot once it's done and we'll confirm your order and your delivery date right away.

Catalogue pieces under Rs. 3,000 are paid in full up front. Custom work, and any order of Rs. 3,000 or more, takes a 50% deposit to begin, with the balance due before or on delivery. Business orders are 50% in advance and 50% on delivery against an invoice.

We'd rather not — prepayment is what protects your production slot. Where it's genuinely needed we can arrange it on orders up to Rs. 3,000.

Our published prices are fixed. We'd rather price a piece honestly once than mark it up so it can be discounted later. Volume orders have their own published pricing.

Three, all published rather than negotiated: 15% on 25 or more of the same piece and 25% on 100 or more; 5% or a free upgrade from your third order onward; and Rs. 300 credit for both of you when you refer someone, on their next order over Rs. 2,000.

Yes, every price on this site is in NPR (Rs.), inclusive of what's stated in your quote.

PLA, in a range of finishes including matte, silk and the white lithophane grade. PETG — tougher and more heat-tolerant — joins the range in late 2026 for functional and outdoor pieces.

Yes. Every lamp we make uses a low-wattage LED module of 5W or less and has no bulb socket at all, so it can't be fitted with a hotter bulb later. New lamp designs are heat-soak tested before they're ever sold.

No — and we'd rather tell you now than replace it later. PLA begins to soften around 55–60°C, so direct sun, a parked car's dashboard or a dishwasher will deform it. If you need a piece that survives heat or weather, wait for our PETG range or ask us about it.

They're sold as craft cutters, not certified food-safe. The fine layer lines in any FDM print can trap bacteria, so we won't claim otherwise. Use them with a cling-film barrier between the cutter and the dough, or for non-food crafts.

Very close, but not identical. Each piece is printed and finished by hand, so slight variation in finish and colour is normal and expected. If a piece ever arrives looking meaningfully different from what you ordered, that's a fault and we'll remake it.

The printer builds your piece up from nothing, laying down fine layers of molten plastic one on top of the next until the object exists. It's why intricate geometry costs us no more than simple shapes — and why a large piece takes hours rather than minutes.

Yes. Send it with your brief and we'll tell you whether it will print well at the quality we're willing to put our name on, and what it would cost.

Not if it's someone else's design or a branded item — we won't reproduce work we don't have the right to. If you like the idea behind something, tell us and we'll design an original piece that does the same job.

Our PLA pieces are made for display, décor and light use, and are strong enough for that indefinitely. They aren't structural, load-bearing or heat-resistant. If you need a part that has to take real stress, tell us what it does and we'll say honestly whether we can make it.

The print itself is only part of it. Every piece is then cleaned up, hand-finished, inspected against our quality checklist and packed properly. We'd rather add a day than send something we haven't checked.